IRIE Corporate Inspiration
Inspirational Surveys
How good is our service?
Have you had the following experience? After agreeing to answer a few questions concerning a service you recently used, the conversation sounded a little like a court hearing:
"Was our service advisor knowledgeable?"
"He was fine with x but couldn’t really tell me y."
"‘Just answer yes or no please."
After such a baffling experience, clients are often left with a worse impression of your company than they would have been, had you not commissioned the survey in the first place.
We work individually with each client. After learning about your business our consultants will have an informed and inspirational conversation with your clients, leaving them on a high note, reinforcing good impressions and correcting poor ones. Most clients forgive mistakes, but few forget indifference.
A meaningful report will be compiled for you, before our consultant moves onto the next call.
If, in your business, every client counts, the clinical anonymity of call centre type mass surveying does not do your company justice. By engaging IRIE to work on your behalf, you have the opportunity to stand out and impress the people who pay your bills. One by one.
Iron sharpens Iron
Employee and Manager sit in a performance appraisal meeting. The employee argues his case and in response the manager chooses the path of least resistance – he elevates the original rating of the employee’s performance, in order to move on to the next task on his busy schedule. A bonus, which is disproportionate to real performance, is now paid on the grounds of the employee’s ability to argue instead of his ability to produce results.
‘Iron sharpens iron’ is a program that will decrease the subjectivity of performance appraisals. It supports your rating process with objective feedback from colleagues and clients.
• For your management team the process is simple. We do the work.
• The reports are a crystal clear and effective management tool.
• The system is designed to your individual needs.
• It is equitable and labour law compliant.
Interested? Contact annette@irie.co.za, 011-958-5081,
082-600-6793
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